Terms & Conditions for Online Flower Delivery in St Paul's Cray

Introduction

Welcome to our Flower Delivery service, dedicated to providing high-quality flowers across St Paul's Cray and its neighbouring locations. These Terms & Conditions outline the rules and regulations for using our e-commerce flower delivery website and purchasing our products. By placing an order with us, you accept and agree to abide by the following terms. Please read them carefully before making a purchase.

Applicability and Scope

These Terms & Conditions apply to all customers residing in, or ordering for delivery to, St Paul's Cray and the adjacent areas that we serve. By confirming an order, you agree to these terms as a binding contract for all online flower delivery services provided via our platform in this region.

Order Process

To place an order for flower delivery in St Paul's Cray, please follow these steps:

• Browse our online flower selection and choose products to add to your shopping basket.
• Provide accurate recipient and delivery information, including full address and preferred delivery date.
• Review your basket for accuracy before proceeding to checkout.
• Complete your purchase by submitting payment through our secure online payment system.
• Upon successful payment, you will receive an email confirmation summarising your order and providing a reference number for future enquiries.
• Shortly before delivery, you may receive a notification regarding the estimated delivery timeframe to the specified address in or near St Paul's Cray.

Please ensure all information supplied during the ordering process is correct. We are not liable for non-delivery or misdelivery resulting from incorrect or incomplete details provided by you.

Product Description and Availability

We strive to ensure all descriptions and images on our website accurately reflect the flowers, bouquets, and arrangements we offer. However, due to seasonal variations and supplier availability, some flowers or products shown may be replaced with items of equivalent value and similar style. Rest assured, any substitutions will maintain the overall appearance and quality of your selected arrangement.

All products are subject to availability. In the rare event that a chosen product becomes unavailable after you have placed your order, we will contact you promptly to discuss suitable alternatives or offer a full refund.

Payments

We accept a variety of secure payment methods via our online platform, including major credit and debit cards. Payment must be made in full during the checkout process to confirm your online flower delivery order in St Paul's Cray.

Prices listed include Value Added Tax (VAT) where applicable. A delivery fee may be applied based on the location and delivery time requirements; any such fees will be clearly displayed prior to finalising your order.

In the event of payment failure or an unauthorised transaction, your order will not be processed. Please ensure you retain proof of payment for your records and any possible queries.

Order Amendments and Cancellations

If you wish to amend or cancel your flower delivery order, you must notify us as soon as possible. Amendments and cancellations can only be accepted where flowers have not yet been dispatched or prepared by our florists.

• For standard orders: Cancellations and changes are permitted up to 24 hours prior to the scheduled delivery time.
• For same-day and next-day orders: Amendments and cancellations cannot be guaranteed owing to the time-sensitive nature of preparation and dispatch.

Once an order has been processed and dispatched, it cannot be amended or cancelled, and no refund will be issued unless the products are defective or the order cannot be fulfilled as agreed. Instructions on requesting a cancellation or amendment can be found in your order confirmation correspondence.

Delivery Policy

We deliver throughout St Paul's Cray and nearby areas. Our delivery service is operated by our own team or designated partners to ensure your flowers arrive in optimal condition.

• Deliveries are made on the date and to the address specified in your order, typically during standard working hours.
• We recommend providing a contact telephone number for the recipient to facilitate successful delivery.
• If the recipient is unavailable, we may attempt delivery with a neighbour (unless instructed otherwise) or leave the flowers in a safe place, at our discretion.
• Any issues with delivery resulting from incorrect addresses, incomplete information, or recipient unavailability are not the responsibility of our company.

In the event of extreme weather conditions, supply shortages, or unforeseen circumstances beyond our control, delivery may be delayed. We will communicate with you as soon as possible to arrange a revised delivery date or offer an alternative solution.

Quality Guarantee and Returns

Our flower arrangements are hand-prepared to order and are intended to be delivered fresh. In the unlikely event you are dissatisfied with your delivery, please contact us within 24 hours of receipt, providing photographic evidence and your order reference number. We will review your concerns and, if appropriate, offer a replacement or refund. All returns are at our discretion and subject to inspection. Due to the perishable nature of flowers, returns are accepted only where there is proven damage or the quality of the product is below expected standards.

Personal Data and Privacy

We are committed to ensuring your personal information remains confidential and secure. Data provided during your order, such as recipient names, addresses, and payment details, will only be used to process your flower delivery. We retain the right to use anonymised order statistics to enhance our service. For more information, please refer to our Privacy Policy.

Promotions and Discounts

Occasionally, we may offer limited-time promotions, voucher codes, or discount offers for flower delivery in St Paul's Cray. All such offers are subject to availability and designated terms, which will be outlined at the time of promotion. No cash alternative is offered, and promotions cannot be used in conjunction with other discounts unless stated otherwise.

Customer Responsibilities

By placing an order, you confirm that:

• You are at least 18 years of age and legally capable of entering into binding contracts.
• All information provided is accurate, current, and complete, including delivery details and payment information.
• You will check the details of your order and notify us immediately if there are any errors or discrepancies.

Our Liability

We will not be liable for any indirect, incidental, or consequential losses, nor for any delay or failure in performance resulting from circumstances beyond our reasonable control, including but not limited to supply chain disruption, transport strikes, or adverse weather conditions.

Our total liability for any claim arising from or in connection with your order will be limited to the amount paid for the products and delivery service in question.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under UK law.

Intellectual Property

All content on our website, including product images, logos, text, and design, is the intellectual property of our company or our content providers, and is protected by applicable copyright and trademark laws. Use of any material from this site without prior written consent is strictly prohibited.

Governing Law and Jurisdiction

These Terms & Conditions and your use of our flower delivery service in St Paul's Cray are governed by the laws of England and Wales. You and our company irrevocably agree that any disputes arising in relation to these terms or the services provided shall be subject to the exclusive jurisdiction of the English courts.

Amendments to Terms

We reserve the right to update or amend these Terms & Conditions from time to time to reflect changes in our business, technology, legal requirements, or for other operational reasons. Updated terms will be posted on our website and shall become effective immediately upon publication. It is your responsibility to review these Terms & Conditions prior to each purchase.

Questions and Contact

If you have queries regarding these Terms & Conditions or any aspect of our online flower delivery service for St Paul's Cray, please refer to our customer support information on our website. Our team is available to assist with any order or product related issues within our working hours.

Final Note

These Terms & Conditions form the foundational agreement for our online flower delivery service in St Paul's Cray and its neighbouring communities. Thank you for choosing our service—we pride ourselves on delivering fresh, beautiful flowers and outstanding service to all our valued customers in the St Paul's Cray area.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Paul’s Cray, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Paul’s Cray.

For assistance with orders, returns or account queries, please fill out the Contact Us form.