Returns, Refunds & Customer Complaints Information

Our Fresh Flowers Guarantee for St Paul's Cray

At Flower Delivery St Paul's Cray, we take pride in being your trusted local florist, delivering the freshest blooms to households and businesses throughout St Paul's Cray and neighbouring areas. We are committed to ensuring your total satisfaction with every floral arrangement and bouquet that leaves our shop. Read on for information about our returns, refunds, and complaints process, designed to reflect our commitment to quality and community trust.

Damaged-on-Arrival Policy

Your flowers should arrive looking immaculate, vibrant, and full of life. In the unlikely event that your order arrives damaged or not as fresh as you expect, please get in touch with us on the same day of receipt. Providing a photo of the damaged or wilted flowers will help us resolve your concern quickly and accurately. Our team will review the situation and offer you the most suitable resolution in line with our Fresh Flowers Guarantee.

Freshness Window

We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to the care instructions included with your bouquet. If your flowers lose their freshness earlier than this time frame and you have followed our care guidelines, please contact us as soon as possible with your order details and a supporting photograph, so we can promptly investigate and assist you.

Refunds & Replacements

If your flowers are damaged on arrival, fail to meet our freshness guarantee, or do not meet your expectations, we offer two main solutions. You can request either a full refund or a replacement bouquet, depending on your preference and the nature of the issue. Once your claim is reviewed, and eligibility confirmed (based on our policy), we will process your refund to the original payment method or arrange a priority replacement delivery at your convenience. Please note, requests must be made within 5 days of receiving your order.

Complaints Process

We value feedback from our customers, as it helps us to continually improve our service. If you have any concerns or complaints about your order or experience with Flower Delivery St Paul's Cray, we invite you to get in touch with our customer care team. Please provide your order reference and a clear description of the issue. Our friendly staff will acknowledge your complaint promptly, investigate thoroughly, and aim to resolve the matter within 48 hours wherever possible. Complex issues may require more time, but you can be confident that we will keep you updated throughout the process and do everything we can to reach a positive outcome.

Your Trusted Local Florist

We are proud to serve the St Paul's Cray community with reliable, fair, and friendly service. Our aim is to ensure every customer experience reflects the high standard of quality and care for which we are known. Thank you for choosing Flower Delivery St Paul's Cray for your fresh flower needs—we appreciate your business and your trust.